Apology, Causes of Conflict, Clients, Communication, Conflict, General, Instinct, Language, Lawyers, Mediation Practice, Mediators’ Conduct, Mistakes, Neuroscience, Scotland, Stages of mediation, Stories, Time Pressure, Trust, Uncategorized
It only takes a few moments……
It was just a few moments. “You can’t play on our course without proper golf shoes.” “But we played here two days ago in these shoes.” “My colleague must have made a mistake”. “But it was you who let us play…”. “It’s in our rules.” “Where?” “Here.” “No it’s not. There is nothing about soft…